- 1. All stakeholders may call Customer Service: 1-800-471-3086 (English and Spanish)
- 2. All stakeholders may email Customer Service: AwCCustomerService@nj.easterseals.com
- 3. Qualified providers of goods and services (not self-hires) may email: AwCPurchasing@nj.easterseals.com
- 4. Easterseals New Jersey Main Office Fax Number: 732-257-7373
- 5. Financial Management Services Fax Number: 888-525-0415
- 6. After allowing at least one business day, all stakeholders may escalate unresolved issues to: AwCAdmin@nj.easterseals.com (Option of copying Division Fee For Service Helpdesk: DDD.FeeForService@dhs.nj.gov)
- 7. To report abuse, neglect, and exploitation: 1-800-832-9173
- 8. To Report Medicaid waste, fraud, and abuse: 1-800-626-6077
| If you have a question about | Contact Name/Title/Email | Direct Dial | Main # / Ext |
|---|---|---|---|
| AwC ISP Plan information and updates, Billable rate, PMPM, timesheets approval, credible data entry, point of contact for Support Coordinator Agencies | Agency with Choice Verification Team AwCVerification@nj.easterseals.com |
1-800-471-3086 | |
| AwC General Inquiries for SDEs, Consumers, families, Support Coordinators, Vendors and External population | Agency with Choice Customer Service AwCCustomerService@nj.easterseals.com | 1-800-471-3086 | 732-257-6662 |
| AwC General payroll inquiries for SDEs and AwC internal staff | Agency with Choice Payroll Department AwCPayroll@nj.easterseals.com |
||
| AwC HR inquiries, SDE benefit enquiries, Beyond Pay profile creation, and cost center inquiries | Agency with Choice Human Resources Team AwC Operations AwCEnrollment@nj.easterseals.com | FAX 732-432- 5970 |
|
| SDE new hire request, Onboarding, AwC Enrollment documents and inquiries | Agency with Choice Enrollment Team AwCHR@nj.easterseals.com |
FAX 732-432- 5970 |
|
| AwC EVV related questions or concerns | Agency with Choice Electronic Visit Verification AwCEVVSupport@nj.easterseals.com | ||
| AwC escalations that require attention from Team Leads, Manager or Director, point of contact for DDD inquiries | Agency with Choice Leadership Team AwCAdmin@nj.easterseals.com |
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| Inquiries about SDE suspensionsInquiries and submission of training and compliance documents | Agency with Choice Compliance Team AwCCompliance@nj.easterseals.com *Designated mailbox for suspensions* AwCCompliance@nj.easterseals.com *Designated mailbox for training documents* |
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| AwC inquiries regarding SDRs, consumers budgets, accounts payable, accounts receivable | Agency with Choice Accounting Team AwCAccounting@nj.easterseals.com | ||
| AwC Vendor enrollment documents and voucher requests inquiries only, point of contact for all vendor inquiries and services | Agency with Choice Vendor Enrollment Team AwCPurchasing@nj.easterseals.com |
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| AwC Timesheet submissions only | Agency with Choice Timesheet *Unmanned Mailbox for AwC timesheet submissions only* AwCForms@nj.easterseals.com |
FAX: 888-399-0427 |
|
| AwC Provider Payment Voucher submissions only | Agency with Choice Provider Payment Voucher *Unmanned Mailbox for PPV submissions only* AwCProvider@nj.easterseals.com |
FAX: 866-454-6794 |