Frequently Asked Questions

For Vendors

Question:

What is EVV?

Answer:

EVV or Electronic Visit Verification is a web-based system that verifies when a Consumer visit occurs and makes the SDE document the precise time services begin and end. It ensures that the Consumer receives their authorized services. EVV allows an SDE to confirm that the services were delivered using an electronic method like a phone call or Mobile Application.


Question:

Why do we need to use EVV?

Answer:

In 2016, Congress passed the 21st Century Cures Act, which required the use of EVV for all Medicaid-funded personal care services by January 1st, 2020. EVV requirements will apply to all self-directed services provided through the Personal Preference Program and DDD Self-Directed Options.


Question:

Which services are affected?

Answer:

The 21st Century Cures Act mandate requires EVV for all personal care services with an “in-home” visit. In New Jersey, this includes:
• Individual Supports
• Community Based-Supports
• In-Home Respite
• Self-Directed Supports


Question:

What type of information will be collected through EVV?

Answer:

The 21st Century Cures Act requires that states use EVV to collect six main data points:
• Type of Service
• Peron Served
• Dates of Service
• Location of Service
• Name of SDE
• Time of Service

Question:

How will this impact the Consumer’s services at Agency with Choice (AwC)?

Answer:

Our main goal at AwC is to make sure that the Consumer’s services are impacted as little as possible during this transition. However, EVV will require services to be scheduled in advance and will require the SDE to clock-in and clock-out. This process should not take away from services being delivered.


Question:

Where can I download the Mobile App?

Answer:

The EVV Mobile App is available for both iPhone and Android users through either the App Store or Google Play. To locate and download the App, please enter the keyword HHA Exchange in the search bar of the App Store or Google Play. SDEs are responsible for downloading and installing the application on their personal mobile device.


Question:

How do I register for the Mobile App?

Answer:

Once the Mobile App is downloaded you will create an account using a two-step process. First, you must sign up by creating login credential which will be your personal email address and a password. Following that, you will receive a Verification Email with instructions on how to log in to the App.


Question:

Will the mobile app use my location or information outside of EVV?

Answer:

No, rest assured HHAexchange will not use app or location services on the device outside of when the employee is clocking in and out of their shift.


Additional information links can be found below

• NJ DHS/ DMAHS EVV Information Page: https://www.nj.gov/humanservices/dmahs/info/evv.html
• Federal EVV Mandate:
https://www.medicaid.gov/medicaid/home-community-based-services/guidance/electronic-visit-verification-evv/index.html
• NJ DHS EVV FAQs:
https://www.nj.gov/humanservices/dmahs/info/EVV_FAQ.pdf